Frequently Asked Questions
General questions
Our Website is very easy to use and its very user-friendly. You can choose a product according
to your need like which manufacturer you would like to go with and how many years of
subscription you want to go
with and what kind of security you want to select, because every manufacturer has lots of
options according to your PC needs like Basic protection, Standard Protection and Premium
protection. Once you made
the order, the download link and the product key for the activation will be send it you in your
registered email ID promptly. You will get all the instructions step by step to install the
product in your PC.
We accept all major Credit and Debit Cards Like Visa, Master, Discover, Amex. All the
information you are provided to us online will be safe by encryption method.
Our servers encrypt all information submitted to them, so you can be confident that your credit
card information will be kept safe and secure.
Yes, you have to use the same billing address which you have on file with your Credit/Debit Card
for the verification.
As soon as your ordered confirmed from our server there is a automatic invoice copy will be send
it to your registered email ID.
As soon as your order confirmed you will receive the confirmation email, which contains all the
steps to download and install product accordingly.
The charge for your order will appear on your credit card as: "OnCall IT Solutions LLC"
First, Make sure you are typing the correct product key. If you still experincing the same
issue, please contact us on our toll free number or send us an email at
support@shopdigitalmart.com(Response time: 24 to 48 hours)
For a refund request, please feel free to call us on our toll free number or send us an email at
billing@shopdigitalmart.com and our concern team will contact you with in 24 hours.
If you meet the refund policy you refund will be credited in your same Credit/Debit card with in
5 to 7 working days.
Technical Questions
You can contact our toll free number for any technical supporting regarding your purchase.
Returns & Cancellations
To request a refund, please call our customer care department or email us at Shop Digital
Mart.com. We will review your request and will contact you within 24-48 hours.
Our billing department will closely work on the request and upon validation the request will be
processed.
Your refund credit will appear on your card 5 - 7 business days after your refund request has
been fulfilled.
Shoppers (subscribers) will receive the subscription for the full time period for which they
have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a
monthly subscription means that the subscription
will not be renewed in the following month, but the subscriber will continue to receive the
subscription until that time. Similarly, cancelling an annual auto-renew subscription means
that the subscription will not be renewed in
the following year, but a subscriber will continue to receive the subscription for the
remaining time period.