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Frequently Asked Questions

General questions

Our Website is very easy to use and its very user-friendly. You can choose a product according to your need like which manufacturer you would like to go with and how many years of subscription you want to go with and what kind of security you want to select, because every manufacturer has lots of options according to your PC needs like Basic protection, Standard Protection and Premium protection. Once you made the order, the download link and the product key for the activation will be send it you in your registered email ID promptly. You will get all the instructions step by step to install the product in your PC.
We accept all major Credit and Debit Cards Like Visa, Master, Discover, Amex. All the information you are provided to us online will be safe by encryption method. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Yes, you have to use the same billing address which you have on file with your Credit/Debit Card for the verification.
As soon as your ordered confirmed from our server there is a automatic invoice copy will be send it to your registered email ID.
As soon as your order confirmed you will receive the confirmation email, which contains all the steps to download and install product accordingly.
The charge for your order will appear on your credit card as: "OnCall IT Solutions LLC"
First, Make sure you are typing the correct product key. If you still experincing the same issue, please contact us on our toll free number or send us an email at support@shopdigitalmart.com(Response time: 24 to 48 hours)
For a refund request, please feel free to call us on our toll free number or send us an email at billing@shopdigitalmart.com and our concern team will contact you with in 24 hours. If you meet the refund policy you refund will be credited in your same Credit/Debit card with in 5 to 7 working days.

Technical Questions

You can contact our toll free number for any technical supporting regarding your purchase.

Returns & Cancellations

To request a refund, please call our customer care department or email us at Shop Digital Mart.com. We will review your request and will contact you within 24-48 hours. Our billing department will closely work on the request and upon validation the request will be processed.
Your refund credit will appear on your card 5 - 7 business days after your refund request has been fulfilled.
Shoppers (subscribers) will receive the subscription for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remaining time period.

What people saying about us

  • Thanks Shopdigitalmart for the products at reasonable price and really appreciate your support and services.

    Hillary Stevens

  • Thanks for your 24x7 availability on time, i am using my computer without any worries about data security and virus issues

    Michael Hager

  • I would like to appreciate the courteous behaviour of IT Team, They listen your issues patiently and provide resolution.

    Mark Donovan

  • I am really happy with your independent helpdesk services, it feels like in house IT support, which is always available to attend our issues.

    Marry Nebel